Privacy Policy

Last Updated: May 12, 2026

Goldship (“we,” “our,” or “us”) is committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, disclose, store, and protect your information when you access or use the Goldship website, mobile applications, and related services (collectively, the “Platform”).

By using Goldship, you agree to the practices described in this Privacy Policy.

1. Information We Collect

Personal Information You Provide

We may collect information that you voluntarily provide, including:

• Full name

• Email address

• Phone number

• Delivery and billing addresses

• Payment information

• Business details (for vendors and advertisers)

• National identification or registration documents where required

• Customer service communications

Automatically Collected Information

When you use the Platform, we may collect:

• IP address

• Device information

• Browser type

• Operating system

• Pages visited

• Search queries

• Purchase history

• Cookies and similar technologies

Information from Third Parties

We may receive information from:

• Payment processors

• Delivery partners

• Identity verification providers

• Marketing and analytics providers

2. How We Use Your Information

We use your information to:

• Create and manage user accounts

• Process orders and payments

• Arrange deliveries

• Provide customer support

• Verify identities and prevent fraud

• Improve our Platform and services

• Send order updates and service notifications

• Deliver marketing communications (where permitted)

• Facilitate advertising and sponsored packaging campaigns

• Comply with legal obligations

3. Legal Basis for Processing

Where applicable, we process personal information based on:

• Your consent

• Performance of a contract

• Compliance with legal obligations

• Our legitimate business interests

4. Sharing Your Information

We may share your information with:

• Vendors fulfilling your orders

• Delivery and logistics partners

• Payment service providers

• Technology and hosting providers

• Marketing and analytics partners

• Regulatory authorities or law enforcement where required

We do not sell your personal information to third parties.

5. Sponsored Packaging and Advertising

Goldship may include promotional materials in deliveries. Advertisers do not receive your personal contact details unless you choose to engage with them directly (for example, by scanning a QR code or redeeming an offer).

We may provide advertisers with aggregated, anonymized campaign performance data.

6. Cookies and Similar Technologies

We use cookies and related technologies to:

• Keep you signed in

• Remember your preferences

• Analyze traffic and usage patterns

• Improve performance

• Personalize content and promotions

You may adjust your browser settings to disable cookies, although some features may not function properly.

7. Data Retention

We retain personal information for as long as necessary to:

• Provide our services

• Meet legal and regulatory requirements

• Resolve disputes

• Enforce agreements

Retention periods vary depending on the type of information and applicable laws.

8. Data Security

We implement reasonable administrative, technical, and organizational safeguards to protect your information from unauthorized access, disclosure, alteration, or destruction.

However, no system is completely secure, and we cannot guarantee absolute security.

9. Your Rights

Subject to applicable law, you may have the right to:

• Access your personal information

• Correct inaccurate data

• Request deletion of your information

• Object to or restrict certain processing

• Withdraw consent

• Request a copy of your data

To exercise these rights, please contact us using the details below.

10. Marketing Communications

You may opt out of promotional emails or SMS messages by following the unsubscribe instructions or contacting us directly.

We may still send important transactional and service-related communications.

11. Children’s Privacy

Goldship is not intended for children under 18 years of age without parental or guardian supervision. We do not knowingly collect personal information from children without appropriate authorization.

12. International Transfers

Where your information is processed outside Kenya, we will take reasonable steps to ensure it receives an adequate level of protection consistent with applicable law.

13. Third-Party Links and Services

The Platform may contain links to third-party websites or services. We are not responsible for their privacy practices and encourage you to review their policies.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes become effective when posted on the Platform. Continued use of Goldship after updates constitutes acceptance of the revised policy.

15. Contact Us

If you have any questions, requests, or concerns about this Privacy Policy or our handling of personal information, please contact us:

Goldship
Goldship Business Centre, 6th Floor, Cannon Towers
Moi Avenue, Mombasa CBD, Kenya