Goldship - FAQ

How can I contact Goldship?

You can reach us through our contact form, email, phone, or by visiting our offices. Our support team is available to assist customers, vendors, advertisers, and delivery partners.

Is my payment information secure?

Yes. Goldship uses secure payment gateways and industry-standard security measures to protect customer data and transactions.

How do I become a delivery partner?

Visit the “Delivery Partners” section or contact our team to learn about requirements and onboarding for riders, drivers, and logistics partners.

Can my business advertise with Goldship even if I do not sell products on the platform?

Absolutely. Any business can partner with Goldship to run targeted delivery and packaging campaigns, regardless of whether they are marketplace vendors.

How does Goldship's delivery advertising work?

Businesses can place flyers, coupons, QR codes, branded inserts, or product samples inside customer packages. This allows brands to reach real consumers directly through every delivery.

What fees do sellers pay?

Sellers may be charged a commission on successful sales and, where applicable, subscription or promotional fees. Full details are provided during vendor onboarding.

How do I become a seller on Silverget?

Click on “Become a Vendor,” complete the registration process, submit the required business details, and once approved, you can begin listing and selling your products.

Can I return or exchange products?

Yes. Eligible products can be returned or exchanged within the specified return period, provided they meet our return policy requirements.

How can I track my order?

Once your order is confirmed, you will receive real-time updates by email, SMS, or through your Goldfish account dashboard, allowing you to monitor your order from processing to delivery.

What payment methods does Goldfish accept?

Goldfish supports secure payment options such as M-Pesa, debit and credit cards, mobile wallets, and other approved payment gateways.

Is Goldship available throughout Kenya?

Goldship is designed to serve customers across Kenya, with delivery coverage expanding over time. Availability and delivery timelines may vary depending on your location and the products ordered.

Customers browse products, add items to their cart, and complete purchases securely online. Vendors list and manage their products through a dedicated dashboard, while Goldship coordinates order fulfillment and delivery. Businesses can also advertise through branded packaging, inserts, and sponsored delivery campaigns.

What is Goldship?

Goldfish is a modern e-commerce marketplace that connects customers with trusted sellers across a wide range of product categories. Beyond shopping and delivery, Goldfish also offers innovative marketing opportunities by transforming packaging and deliveries into valuable advertising channels for businesses.

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